Returns & Cancellations

Please read this policy carefully before placing an order. By placing an order with Radhe Shyam Steel and crokri, you agree to the terms below.

4.1 No returns

All sales are final. We do not offer or accept returns once an order has been delivered, except in the limited damage/defect/wrong-item cases described in Section 4.3.

4.2 Cancellations

• An order can be cancelled only before payment has been received and before the order has started being packaged (that is, before it enters the "Pending Packaging" stage).

• Once payment is received and/or packaging has begun (order status shown as "Pending Packaging"), the order cannot be cancelled.

radheshyamsteel08@gmail.com

• If you wish to cancel an eligible order, contact us as early as possible at +91 90818 15180 or .

• We separately reserve the right to cancel an order at our discretion — for example, where stock is unavailable, where pricing or product information was incorrect, where the delivery location is not serviceable, or where fraud is suspected. Where we cancel an order you have paid for, you will be refunded.

4.3 Limited refund / replacement (damaged, wrong or defective items)

Because steel and especially crokri items can be fragile, a refund or replacement may be considered only in the following cases:

• the product delivered is damaged or broken in transit;

• the product delivered is incorrect (not what you ordered); or

• the packaging was tampered, leaking or opened at the time of delivery.

No other reason (for example, a change of mind, or a difference in colour/finish within normal variation) will be accepted for a refund or replacement.

4.4 How to raise a claim (proof required)

To be eligible for a refund or replacement under Section 4.3, you must:

• notify us within 48 hours of delivery; and

• share clear photos and/or a video of the product, the outer packaging and the order/invoice details, ideally including an unboxing video where possible.

Claims raised after 48 hours, or without adequate proof, cannot be accepted.

4.5 When refunds/replacements are not provided

We will not provide a refund or replacement where:

• the product has been used, washed or damaged after delivery;

• the damage was caused by mishandling after delivery;

• an incorrect or incomplete delivery address was provided by the customer; or

• the issue is a matter of personal preference rather than a genuine damage/defect/wrong-item problem.

4.6 Refund process

• All approved claims are verified by us before a refund or replacement is issued.

• Approved refunds are processed within 7–10 business days to the original payment method used for the order (via our payment partner Razorpay / the original UPI source).

• Where a replacement is agreed instead of a refund, we will arrange to send the correct or undamaged item, subject to availability, at no extra delivery cost to you.

• Because shipping is free, your refund for an approved claim covers the full amount you paid for the affected item(s); there are no separate shipping charges to deduct.

4.7 Our right to decide

Radhe Shyam Steel and crokri reserves the right to inspect and verify every claim and to approve or reject a refund or replacement request at its reasonable discretion, and to update this policy at any time by posting the revised version on the Website. This policy is intended to be fair to customers while protecting the hygiene, safety and quality standards expected of our products, in line with applicable Indian consumer-protection law.

4.8 Contact Us

To raise a cancellation or refund/replacement request, please contact our support team:

• Email: radheshyamsteel08@gmail.com
• Phone / WhatsApp: +91 90818 15180